Managing passwords has become a huge hassle for most people and organizations. Security best practice demands that we use strong, complex passwords and change them often for secure programs and applications.
However, consider the cost to your organization in lost staff productivity and increased IT support tickets.
When systems force a password change, there is an immediate loss of employee productivity as people struggle to remember the new password. Simultaneously, the calls to the IT help desk increases as users lock their access with incorrect password attempts.
Employees struggling to remember their passwords is like sitting in gridlock traffic. It’s a waste of time that cannot be recovered and difficult to quantify. It can take several days for users to acclimate to the new password and return to full productivity.